Legal
Effective date: November 17, 2025. This privacy policy describes how Sidework Solutions collects, uses, and protects your information across our products and services.
We collect information you provide directly, such as account registration data, roster uploads, and tip distribution results. We also gather diagnostic information like log files, device identifiers, and product usage metrics to improve performance and reliability. All data is stored in secure databases hosted in the United States.
We use your information to deliver the Sidework Solutions platform, personalise dashboards, provide customer support, send critical operational communications, and comply with legal obligations. Aggregate insights may be used to improve features, but we do not sell your personal data to third parties.
Access to customer data is limited to authorised personnel with a legitimate business need. When we engage subprocessors (for example, email delivery or analytics), they are contractually obligated to maintain equivalent security standards. We use encryption in transit, regular access reviews, and continuous monitoring to protect your information.
You can update account information, request deletion, or export data by emailing privacy@sideworksolutions.com. If you are located in a region with additional privacy rights, such as the EU or California, we honour all applicable requests in accordance with local regulations.
We may update this policy to reflect new features, regulatory requirements, or improvements in our privacy practices. When we make material changes, we’ll notify account owners via email and update this page with a revised effective date.